Improving the experience of the criminal justice system for victims and witnesses continues to be a key government priority. Over the last few years extensive reform has been introduced to ensure the system is more focused on supporting victims and witnesses through the criminal justice journey. Acknowledging the positive developments, this conference helped move the debate on victims and witnesses forward by providing an opportunity to hear the latest government policy and discuss how to provide, implement and improve support services where they are most needed. Bringing together representatives from groups that provide care and assistance for victims and witnesses - the courts, the police and probation service, the witness service, voluntary organisations, social services and other key stakeholders - this conference explored how to provide better support for vulnerable and intimidated victims and witnesses.