Masterclass: Patient Experience

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Chair: Dr. Fran Woodard, Director, Cancer Programme, Integrated Cancer Centre, Guy's & St Thomas' NHS Foundation Trust and Sponsor/Lead for the Patient Centred Care Project, The King's Fund

Working with homeless people to improve pathways, increase access, redesign services and develop the workforce
Mary Cate MacLennan, Service Development Manager, Homeless Health, NHS Westminster and Westminster City Council (Joint Commissioning)

The Patient Experience Revolution
Dr Lucy Moore, Chief Executive, Whipps Cross University Hospital NHS Trust

Electronic patient records update
Kevin Jarrold, Chief Information Officer and Programme Director, NHS London Programme for IT
David Wilson, Vice President and General Manager, BT Health

Bexley Community Cardiology Service - applying practice-based commissioning principles to cut waiting times and offer more accurate diagnosis
Dr Kosta Manis GP, Bexley Medical Group and Cardiology Lead, Bexley Care Trust