Chris Chang is currently the Interim Director of Academic Services at Brunel University, having previously been the Director of Brunel International since 2007. In this new role he has a broad responsibility that covers the Registry, Library Services, Placement and Careers in addition to the International Operations. He has extensive experience working with agents in his role in international operations at various Universities in the UK spanning a period of over 15 years. In addition he has been working closely with the British Council and in particular the Education UK partnership team in delivering training to staff from various educational institutions on developing a strategy on working with agents and how this is operationalised as well as contributing to the various publications prepared for agents which is disseminated worldwide.