Among other things, Sarah leads the Innovation Unit's research and practical work on local government innovation a well as Radical Efficiency, building our understanding of innovation that delivers different, better and lower cost public services and supporting leaders to develop it in practice.

Prior to joining the Innovation Unit, Sarah was Director of Strategy for the New York Public Library (NYPL) system. During this time, Sarah ran a system-wide review of the library's mission statement, which led to the adoption of a rejuvenated and unified mission for NYPL's 91 research and community libraries and established an innovation fund to support R&D in library services. Sarah has also been a senior researcher at Demos, where she focussed on independent living, personalising further education and innovation in public services.