Professor Susan Procter is Professor of Clinical Nursing and Innovation at Buckinghamshire New University and Imperial College Healthcare Trust. She has been researching the patient experience of care for over 20 years focusing on the patient experience of living with long term conditions.

She has written extensively about the fragmentation experienced by patients in accessing services and focused on the changes in service delivery required to move from a service-centred to a patient-centred delivery service.

As a result of her research she has increasingly focused on supporting patients and carers to take control of their health care condition and the practice behaviours of health and social care staff required to enable patients and carers to take more control of their situation.