Charlotte Taylor is the International Group Customers & Communications Programme Manager in the UK Border Agency. She leads on the provision of customer information for visa applicants, strategic communications activity overseas, customer feedback and complaints plus liaison with key UK-based organisations on UK Border Agency issues arising overseas.

Charlotte has worked in the UK Border Agency – and its successor organisations – for seven years and has been a civil servant for 10 years. She has worked on a range of policy areas, including fees and charging policy, and led the team taking the Immigration & Asylum Act 2006 through Parliament.