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Local Government Intelligence
Meeting Student Expectations and Complaints #stuex13
05 Mar 2013
Broadcast from London
As students are now enrolled under the new funding regime and graduate employment remains sluggish, student expectations are expected to continue to rise. The Office of the Independent Adjudicator (OIA) has received a steady rise in formal complaints, and many institutions are reviewing their internal processes to speed up the internal procedures for dealing with complaints.
Programme
09:50
Aaron Porter, HE Consultant and Journalist
Welcome and introduction from conference chair
Biography: Aaron Porter
10:00
Ben Lewis, Chair, AMOSSHE; Head of Student Advisory Services, Cardiff University
Student services helping to support student retention
Biography: Ben Lewis
10:20
Nicola Bennison, Partner, Eversheds
What protections can students expect from a charter?
Biography: Nicola Bennison
10:40
Rob Behrens, Independent Adjudicator and Chief Executive, Office of the Independent Adjudicator (OIA)
The role of alternate dispute resolution in the era of higher tuition fees
Biography: Rob Behrens
11:00
Questions and discussion
11:15
Break
11:45
Alistair Jarvis, Director of Communications and Marketing, University of Birmingham
Changing landscape to provide information and recruit prospective students
Biography: Alistair Jarvis
12:05
Ken Sloan, Registrar and Chief Operating Officer, University of Warwick
Is the student always right?
Biography: Ken Sloan
12:25
Johnny Rich, Managing Director, PUSH
The role of information to support outreach
Biography: Johnny Rich
12:45
Questions and discussion
13:00
Break
What's on now:
14:00
Jamie O’Connell, Managing Director, The Student Room
The changing face of student expectations
Biography: Jamie O'Connell
14:15
Chris Taylor, Student Engagement Manager, The Quality Assurance Agency for Higher Education (QAA)
Ensuring public information meets the needs for prospective students
Biography: Chris Taylor
14:30
Jane Artess, Director of Research, Higher Education Careers Services Unit (HECSU)
What do student expect their degree will deliver after graduation?
Biography: Jane Artess
14:45
Questions and discussion
15:00
Break
15:30
Seminar Sessions:
One of the following seminar sessions will be broadcast live
15:30
Using digital technology to aid student recruitment
Ruth Drysdale, Programme Manager, e-Learning, JISC
Biography: Ruth Drysdale
16:30
End of broadcast
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